Documentation
Product documentation, common fixes, and a way to reach a human when neither helps.
Documentation by product
EX Security
Fix it yourself in two minutes
In your store account, under Licenses. Every purchase appears there within a minute of checkout, along with the download link.
Download the zip from your store account, then in WordPress go to Plugins → Add New → Upload Plugin, choose the zip and activate. Paste your license key when prompted so updates come through automatically.
That is almost always an unactivated or expired license key. Check the key on the plugin settings screen first; if it looks right, send us the site URL and we will look at it from our end.
Yes. Deactivate it on the old site from the plugin settings screen, or remove the activation from your store account, and the slot frees up straight away.
One business day for standard tickets, same day for agency licenses on anything that breaks a live site.
Still stuck?
Send us the site URL, the product name and what you expected to happen. That is usually enough to solve it on the first reply.